Do you sell to retail customers?
While we do encourage our customers to shop at their local boutiques, we will sell to retail customers if there are no local stores carrying Rising Phoenix or if reaching those local stores is a hardship.
What is the minimum piece requirement and delivery date for retail customers?
Sample Sale Items: No minimum
Cut-to-Order: There is a 2 piece minimum. Please call or email our office for more information.
Delivery: Sample Sale items are shipped immediately from our office in CA. For cut to order special orders, please allow 6-8 weeks for shipping and delivery.
I'm interested in items from the Sample Sale, how do I purchase these items?
We're delighted that you have found items that you are interested in on our Sample Sale!
Once you have found the pieces you like, you may email our Orders department at email@example.com or call 925.872.1668. We can ship these items immediately, so please have ready your shipping address, credit card (Visa or MasterCard), email, phone number, and styles chosen!
I'm interested in ordering retail items from your current collection which are NOT on the Sample Sale page. How do I purchase these items?
Each of our pieces is cut-to-order, meaning that we have a lead time of 8-10 weeks before you will receive your items. There will be a 2 piece minimum to order items not available on Sample Sale page to ship immediately. We strongly encourage you to shop at your local boutiques or ask them for a special order. If this is not possible, you may contact our Orders Department at 925.872.1668 or email us at firstname.lastname@example.org.
All retail orders will need to be prepaid before we can process and manufacture the order. All our styles are available in all our current colors. All of our styles and available fabrics are showcased in the "Look Book" section of our website. Please contact us for more information.
Where do you ship from?
We ship from the San Francisco Bay Area. All shipping costs are additional to the order price and not applicable to discounts.
What payment methods do you accept?
We only accept VISA or MasterCard for purchases made by retail customers. We apologize for any inconvenience this may cause.
I would like to return a piece that I purchased, how can I do that?
As we hand-cut and make our pieces to order, we will accept returns due to manufacturer's error ONLY. If you are unsure of your sizing, we encourage you to visit a local boutique to be measured as we do not accept returns for incorrect sizing. We apologize for the inconvenience.